Teak Garden Furniture Limited – Terms & Conditions

• We are Teak Garden Furniture Limited, a company that makes high-quality garden furniture from beautiful, long-lasting teak, oak, iroko and sweet chestnut.
• Almost all our furniture is made to order with care at our workshop in Hartlepool.

• You can order online through our website, by phone, or in person.
• If you’d like to know more about a product before ordering, you’re welcome to:
  • Visit our workshop in Hartlepool (by appointment)
  • Arrange a phone or video call with us to talk through the options or see items in more detail.
• Once you place an order, we’ll confirm the details and take payment. Your order is confirmed once we’ve accepted it and received full payment.

• Most of our items are made to order, especially larger or customised pieces.
• This means it can be difficult to make changes once production has started. We’ll always do our best to help, but we can’t guarantee changes after 48 hours from placing your order.
• Please double-check all of the details on your order carefully before confirming.

• If your item is not made to order (for example, off-the-shelf or in-stock products), you have the right to cancel your order within 14 days of delivery under UK consumer law. This is known as the right to change your mind.
• If your item is made to order or customised, this right does not apply. These items are made specifically for you, so we cannot accept cancellations or returns unless something is faulty.
• If you would like to cancel or amend your order, please contact us as soon as possible. If production hasn’t started, we’ll always do our best to help.
• Once production has begun, we may not be able to cancel or make changes.
• If you’re unsure whether your order can be cancelled or changed, please get in touch, we’re happy to advise.

• We’ll let you know when your furniture is ready and arrange a delivery time that works for you.
• Delivery times vary depending on the item, but we’ll give you an estimate when you order.
• Our lead times are estimates. Delays can sometimes occur due to demand, material availability, or other factors. We’ll keep you updated if anything changes.
• If you have a specific time frame you need the product within, please call us on 01429 890808 to discuss. We’ll always do our best to accommodate.
• Please make sure someone is available to accept delivery. If we can’t deliver due to access issues or no one being home, we may need to charge a redelivery fee.
• Customers are responsible for checking that the delivery location is accessible and suitable. We’re not responsible for access problems or uneven ground. Please contact us if you’re unsure.

• Because our furniture is mostly made to order, we don’t accept returns unless something is faulty or damaged.
• If there’s a problem with your furniture, let us know within 7 days of delivery and we’ll sort it out – whether that means a repair, replacement, or refund – as appropriate.
• We may ask for photos or more information to help us assess the issue.

• We aim to describe all products clearly and accurately. Because timber is a natural material, each piece will have slight variations in grain, colour, or finish.
• These are normal and part of what makes each item unique, they’re not considered faults.

• We want your furniture to last as long as possible. That’s why we provide a helpful guide on how to care for your wooden garden furniture.
• Our guarantee may not cover damage caused by improper care or misuse.

• We offer a 15-year guarantee on all our hardwood garden furniture, including pieces made from teak, oak, sweet chestnut and iroko. This covers structural failure due to faulty materials or craftsmanship.

• We accept:
  • Credit and debit cards (online or over the phone)
  • Bank transfers
  • Cash (in person)
• All payments must be received in full before we start making your order, unless you are an approved account holder.

• We only use your personal information to handle your order and keep in touch with you about it.
• We never sell or share your information with anyone else.

• From time to time, we may offer discounts, promotions, or special deals. These will always come with clear terms.
• Promotional codes must be entered at checkout or quoted in person/over the phone and can’t be applied after the order is placed.
• Only one discount or promotion can be used per order unless stated otherwise.
• Promotions may not apply to made-to-order or customised items unless clearly stated.
• We reserve the right to change or withdraw promotions at any time.

• We will always do our best to ensure you’re happy with your furniture and our service.
• However, we are not responsible for:
  • Indirect or consequential losses
  • Loss of business or profits
  • Costs from third-party installation or handling
  • Issues resulting from misuse, incorrect care, or unauthorised modifications.

• We may update these terms from time to time. The version that applies to your order is the one that was in place at the time you placed it.

• We’re a small, friendly team and always happy to help. If you’d like to place an order, book a visit, ask a question, or chat about a product, here’s how to reach us:
  • Email us
  • Call us: 01429 890808 (monitored 7 days a week)
  • Visit us: Hartlepool workshop – by appointment during our workshop opening hours:
    • Monday to Friday – 8.30am to 5.30pm
    • Saturday & Sunday – closed

Version 1.0 – 08 August 2025